Frequently Asked Questions
Everything you need to know about our fresh vegetarian and vegan offerings.
How do you ensure the freshness of perishable vegan products during transit?
We use specialized temperature-controlled packaging and insulated liners for all perishable items. Orders containing fresh produce or chilled vegan dairy alternatives are shipped via express delivery to ensure they arrive in peak condition.
Are all products in your shop strictly 100% plant-based?
While we are a 'Veg and Vegan' shop, we clearly label every product. Our vegan items contain no animal derivatives, while our vegetarian selection may contain dairy or honey. Please check the 'Dietary Info' section on each product page for specific details.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food items. However, if a product arrives damaged or past its expiration date, please contact our support team within 24 hours of delivery for a full refund or replacement.
Do you offer international shipping for your specialty spices and grains?
Currently, we ship our dry goods and pantry staples nationwide. We do not offer international shipping for fresh or chilled goods to maintain our strict quality and safety standards.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email and SMS with a tracking link. You can use this to monitor your delivery's progress from our warehouse to your doorstep.